TERMS & CONDITIONS

Dutybell – Website, Job Marketplace, Staffing & Career Services

Effective Date: 11 November 2026
Last Updated: 11 November 2026
Website: https://dutybell.com
Operating Entity: Veronica Educare Private Limited

Brand: Dutybell

1. INTRODUCTION AND ACCEPTANCE

Welcome to Dutybell.

Dutybell is a staffing company integrated with a technology-powered job marketplace. The platform connects job seekers, candidates, employers, recruiters and organisations through digital recruitment tools, staffing solutions, HR services and career-development services.

Dutybell provides access to online recruitment facilities, job listings, employer services, candidate services, professional assessments, career consultations, training programmes and other related business services.

These Terms and Conditions (“Terms”, “Agreement” or “Terms of Use”) govern access to and use of:

• The Dutybell website, https://dutybell.com.
• User registration and account facilities.
• Job posting, job applications and recruitment tools.
• Candidate and employer dashboards.
• Staffing and recruitment services.
• HR outsourcing and managed services.
• Career consultation and professional development services.
• Online assessments, certification and training programmes.
• Any other products, services, features or digital facilities made available by Dutybell.

By accessing the website, registering an account, submitting a form, purchasing a service or using any Dutybell facility, you acknowledge that you have read and agreed to these Terms, together with the applicable Privacy Policy and service-specific terms.

If you do not agree with these Terms, you must discontinue using the relevant website or service.

Where a separate written agreement, quotation, purchase order, service-level agreement or statement of work (“SOW”) applies to a particular service, that document shall govern the specific commercial and operational arrangements. These Terms shall continue to apply to the extent they do not conflict with the specific agreement.

2. DEFINITIONS

For the purpose of these Terms:

2.1 Dutybell / Company / We / Us / Our: Refers to the Dutybell brand, operated by Veronica Educare Private Limited, or the applicable legal entity identified in the relevant service agreement.

2.2 Website / Platform: Refers to dutybell.com, its associated pages, digital facilities, dashboards, applications, systems and related online services.

2.3 User: Any individual, organisation, visitor, registered member or person accessing or using the website or its services.

2.4 Candidate / Job Seeker: An individual who registers, creates a profile, uploads a resume, searches for employment, applies for jobs or purchases career-related services.

2.5 Employer: An organisation, company, business, institution or authorised representative using Dutybell for recruitment, job advertising, staffing or HR-related services.

2.6 Recruiter: A person or organisation authorised to recruit candidates on behalf of an employer.

2.7 Registered User / Member: A user who has successfully created an account on the Dutybell platform.

2.8 Employer Content: Job descriptions, company information, logos, vacancies, salary information, hiring requirements and other information submitted by employers.

2.9 Candidate Content: Resumes, CVs, educational qualifications, employment history, photographs, contact information, assessments and other information submitted by candidates.

2.10 Services: All recruitment, staffing, HR, career-development, assessment, training, consulting, digital and other services provided by Dutybell.

2.11 Paid Services: Services purchased through the website, Razorpay payment gateway, invoice, quotation or other authorised payment arrangement.

2.12 Third-Party Service Provider: Any external organisation or individual involved in payment processing, hosting, communication, recruitment, verification, training, technology or other supporting activities.

2.13 Service Agreement: A separate commercial agreement, proposal, quotation, SOW, purchase order or contract governing a particular service engagement.

3. ELIGIBILITY AND USER REGISTRATION

3.1 Users must provide accurate, complete and current information when registering or using Dutybell.

3.2 Individuals registering as candidates must be legally eligible to use the relevant service and must satisfy applicable employment, contractual and legal requirements.

3.3 Employers must be legally authorised to represent the organisation for which they register or advertise vacancies.

3.4 A person registering on behalf of an organisation confirms that they possess the necessary authority to bind that organisation to applicable terms.

3.5 Dutybell reserves the right to request identity, business registration, employment or other verification documents where reasonably necessary.

3.6 Users must not create accounts using false identities, misleading information or another person’s credentials without authorisation.

3.7 Dutybell may refuse, restrict or suspend registrations where information is incomplete, fraudulent, misleading or inconsistent with applicable law.

3.8 Users below 18 years of age may not independently purchase services or create accounts requiring contractual consent. Any permitted access by minors must comply with applicable law and appropriate parental or guardian requirements.

4. USER ACCOUNTS AND SECURITY

4.1 Each registered user is responsible for maintaining the confidentiality of their login credentials.

4.2 Users must not share, sell, transfer or commercially exploit their account without Dutybell’s written permission.

4.3 Users are responsible for activities carried out through their accounts, subject to applicable law and circumstances involving unauthorised access not attributable to their conduct.

4.4 Users must notify Dutybell promptly if they suspect unauthorised account access, password compromise or security incidents.

4.5 Dutybell may implement account verification, OTP authentication, security checks and other measures to protect platform users.

4.6 Dutybell may temporarily restrict access where necessary to investigate suspicious activity, prevent fraud or protect users and platform security.

4.7 Users must not attempt to access another user’s account or confidential information without permission.

5. DESCRIPTION OF DUTYBELL SERVICES

Dutybell offers services to candidates, employers and organisations. Service availability, scope and commercial terms may differ depending on the selected product or service.

5.1 Job Marketplace and Recruitment Platform

Dutybell provides a digital marketplace through which candidates may:

• Search and browse available job opportunities.
• Create and maintain professional profiles.
• Upload resumes and professional information.
• Apply for advertised vacancies.
• Receive job alerts and recruitment notifications.
• Communicate through available recruitment facilities.
• Access relevant career services.

Employers may:

• Register employer accounts.
• Publish job advertisements.
• Search and review candidate profiles.
• Download candidate resumes where authorised.
• Receive candidate applications.
• Schedule interviews.
• Manage recruitment activities.
• Access applicable job-posting plans and employer facilities.

5.2 General Staffing

Dutybell may provide staffing and recruitment assistance for permanent, temporary, contractual, project-based or other workforce requirements.

The scope, candidate requirements, recruitment charges, replacement arrangements, employment structure and service timelines shall be determined through the relevant proposal or written agreement.

5.3 Executive and Leadership Hiring

Dutybell may provide executive search, leadership recruitment, senior-level talent identification, screening and hiring support.

Final hiring decisions remain with the employer unless expressly agreed otherwise.

5.4 HR Total Managed Service / Managed HR / RPO

Dutybell may provide outsourced HR support, recruitment process outsourcing, HR administration, employee lifecycle support, payroll coordination, HR policy assistance and other agreed HR functions.

The specific responsibilities, authority, deliverables, timelines, service levels and compliance obligations shall be documented in the applicable service agreement.

5.5 Hire-Train-Deploy (HTD India)

Dutybell may facilitate talent identification, recruitment, role-specific training, assessment and deployment coordination.

Depending on the engagement, deployment may take place through direct employment by the client or through a contractual staffing arrangement.

The actual employer, payroll responsibility, statutory obligations, supervision arrangements and other employment conditions shall be expressly identified in the relevant agreement.

Completion of training or assessment does not automatically create an employment relationship with Dutybell.

5.6 HR Audit Plus and HR Audit & Insight 360

Dutybell may provide HR audits, process reviews, documentation assessments, compliance observations, workforce insights and recommendations.

Unless expressly agreed in writing, such services constitute HR advisory and operational support and do not replace independent legal, tax, statutory or professional audits.

5.7 Other Employer Services

Dutybell may provide additional services, including:

• Payroll and Tax Services.
• Remote Workforce Staffing.
• Interview Plus / Interview Pro.
• Intern Hire and Training.
• Employee Background Verification.
• Integrated Performance and Engagement Management (IPEM).
• HR Compliance Guard.
• Onboard and Offboard Pro.
• Corporate Training and Development.
• HR Support and On-Demand Services.
• IndiaBridge and other international business support services.

The scope and limitations of each service shall be determined by its individual service description and agreement.

5.8 Candidate Career Services

Dutybell may offer:

• Career Consultation.
• Professional Resume Development.
• Resume Review.
• Interview Preparation Coaching.
• Job Readiness Program.
• DB Certified Professional.
• Career Revive.
• Online Career Events.
• Other employability and career-development services.

These services are intended to support professional development and employability. They do not automatically guarantee employment, promotion, salary enhancement or selection by an employer unless a specific written service commitment expressly provides otherwise.

5.9 Dutybell Job Entry Test (DBJET)

DBJET is a professional employability assessment offered by Dutybell.

Depending on the selected package, the service may include an online assessment, scorecard, performance report, certificate, career consultation and job assistance.

The following conditions apply:

1. Candidates must follow the examination instructions and assessment rules.
2. Each assessment must be completed within the prescribed time and attempt conditions.
3. Candidates must not impersonate another individual or seek unauthorised assistance during an assessment.
4. Certificates and reports shall be issued subject to successful completion and applicable eligibility conditions.
5. A DBJET certificate represents participation or achievement under Dutybell’s assessment framework. It must not be represented as a government-issued qualification, statutory licence or university degree.
6. DBJET scores do not guarantee employment, admission, professional licensing or selection by any employer.
7. Any score validity, retake eligibility, career assistance, consultation hours or other package benefits shall be governed by the package purchased at the time of registration.
8. Practice questions and sample assessments are illustrative learning materials and are not necessarily actual examination questions.

5.10 Dutybell Academy and Educational Services

Where Dutybell offers educational programmes, online courses, academic support or job-oriented training, the terms of the particular programme shall apply.

Any academic qualification or recognised certification shall be provided only by the institution legally authorised to award it.

Dutybell shall not represent an independent training or career-development programme as a government-recognised academic qualification unless such recognition is legally established.

6. JOB POSTING AND EMPLOYER RESPONSIBILITIES

6.1 Employers are solely responsible for ensuring that vacancies published through Dutybell are genuine, lawful and accurately described.

6.2 Employers must provide correct information regarding:

• Job title and responsibilities.
• Qualifications and experience.
• Employment type.
• Work location.
• Compensation and benefits, where disclosed.
• Working hours and conditions.
• Selection procedures.
• Any other material employment conditions.

6.3 Employers must not publish fraudulent, misleading, discriminatory or unlawful job advertisements.

6.4 Employers must not advertise vacancies intended for:

• Financial scams or fraudulent recruitment.
• Unauthorised collection of candidate payments.
• Pyramid schemes or deceptive business opportunities.
• Illegal employment arrangements.
• Human trafficking, forced labour or exploitation.
• Discriminatory hiring practices prohibited by law.

6.5 Employers must not request candidates to pay registration, interview, security deposit or employment-confirmation fees unless a specific charge is lawful and transparently disclosed by the actual service provider.

6.6 Employers must not misuse candidate resumes, contact information or personal data.

6.7 Employers must obtain appropriate authorisation before uploading another person’s information.

6.8 Dutybell reserves the right to review, reject, suspend, modify or remove job postings that violate these Terms or applicable law.

6.9 Dutybell does not guarantee that a job posting will generate a particular number of applications, interviews, qualified candidates or successful hires.

6.10 Features advertised as unlimited are subject to reasonable technical usage, fair-use requirements, security controls and the applicable purchased plan. Any material restriction must be disclosed before purchase.

6.11 Job posting packages do not automatically include staffing, executive search or recruitment execution services unless specifically included in the purchased package or separately agreed.

7. CANDIDATE RESPONSIBILITIES

7.1 Candidates must provide truthful, accurate and current information in their profiles, resumes and applications.

7.2 Candidates must not:

• Submit forged educational or employment certificates.
• Misrepresent qualifications, experience or professional achievements.
• Impersonate another person.
• Submit another person’s resume without permission.
• Manipulate assessment results.
• Use the platform for fraudulent activities.
• Harass, threaten or misuse employer contact information.

7.3 Candidates must independently review job descriptions, employer details, salary conditions and employment terms before accepting an offer.

7.4 Candidates should verify the legitimacy of employers and recruitment communications before sharing additional documents or financial information.

7.5 Candidates must not make payments to unknown recruiters or individuals claiming guaranteed placement through Dutybell.

7.6 Candidates remain responsible for their final employment decisions and the accuracy of information supplied to prospective employers.

8. RECRUITMENT, INTERVIEW AND PLACEMENT DISCLAIMER

8.1 Dutybell provides recruitment technology, candidate sourcing, staffing and related employment-support services.

8.2 Unless a specific written agreement states otherwise, Dutybell does not guarantee:

• Selection in a particular job.
• A minimum number of interview invitations.
• Employment with a particular company.
• A specified salary or compensation package.
• Selection within a particular period.
• Acceptance of a candidate by an employer.

8.3 Employers retain the authority to make their own hiring decisions.

8.4 Candidates retain the right to accept or reject employment offers.

8.5 Where a paid career service contains a placement guarantee or time-bound commitment, its specific eligibility requirements, service scope, exclusions and remedies shall be disclosed in the relevant service terms before purchase.

8.6 No general disclaimer in these Terms shall override a specific written placement commitment made by Dutybell.

9. THIRD-PARTY EMPLOYERS AND PLATFORM CONTENT

9.1 The Dutybell platform may contain job advertisements, company information, external links and content provided by employers, recruiters, educational institutions or other third parties.

9.2 Dutybell may facilitate communication between candidates and employers but does not necessarily become a party to the employment contract between them.

9.3 Unless expressly contracted to provide verification, Dutybell does not warrant the accuracy of every employer statement, vacancy, candidate claim or third-party document.

9.4 Users should independently verify the authenticity of job offers, employment contracts, salary details and third-party representations.

9.5 Dutybell may remove suspicious or reported content and cooperate with lawful investigations.

9.6 Nothing in this section excludes Dutybell’s own statutory responsibilities, including applicable due-diligence and consumer-protection obligations.

10. STAFFING AND EMPLOYMENT RELATIONSHIPS

10.1 Staffing engagements shall be governed by the relevant commercial agreement.

10.2 The agreement shall identify, as applicable:

• The legal employer.
• The principal employer or client.
• Payroll and salary responsibilities.
• Statutory contribution responsibilities.
• Leave and attendance arrangements.
• Working hours and deployment location.
• Health, safety and workplace obligations.
• Termination and notice requirements.
• Replacement and recruitment obligations.

10.3 Dutybell shall perform the responsibilities specifically assigned to it under the relevant staffing agreement.

10.4 Clients must provide a lawful, safe and non-discriminatory working environment.

10.5 Neither the website nor a general service description independently establishes an employment relationship between a candidate and Dutybell or any client.

10.6 Where Dutybell is the employer or staffing contractor under a specific arrangement, the applicable employment and statutory obligations shall be determined by the actual arrangement and applicable law.

10.7 No provision in these Terms shall be interpreted as contracting out of mandatory employee rights.

11. EMPLOYER SERVICE AGREEMENTS AND COMMERCIAL ENGAGEMENTS

11.1 Employer services may be delivered through customised proposals, quotations, purchase orders, service agreements and SOWs.

11.2 A service request submitted through the website does not automatically constitute acceptance of a commercial engagement.

11.3 Dutybell may assess the client’s requirements and provide a quotation based on scope, volume, complexity, location, manpower requirements and expected delivery timelines.

11.4 Work shall commence upon the agreed acceptance, documentation and payment conditions being fulfilled.

11.5 Any changes to scope, candidate requirements, deliverables or timelines may require revised commercial terms.

11.6 The client shall provide accurate information, necessary approvals and reasonable cooperation.

11.7 The client shall not use Dutybell’s services to violate employment, tax, privacy or other applicable laws.

11.8 Replacement commitments, if any, shall be governed by the relevant service agreement and shall not be presumed to apply to every staffing or recruitment engagement.

12. FEES, PRICING AND PAYMENT

12.1 Certain Dutybell services are free, while others require payment.

12.2 Applicable prices, subscription charges, service fees and taxes shall be displayed on the relevant service page, checkout page, quotation or invoice.

12.3 All applicable taxes, including GST where chargeable, shall be collected in accordance with Indian tax laws.

12.4 Payments for online purchases shall be processed through the Razorpay payment gateway or another payment method expressly authorised and made available by Dutybell.

12.5 Razorpay is a third-party payment gateway/service provider that facilitates the processing of online payment transactions. Payment processing may support payment methods made available through the checkout interface, subject to the applicable payment provider’s terms and availability.

12.6 Users making payments through Razorpay must comply with the applicable payment instructions, authentication requirements and security procedures.

12.7 Dutybell does not request users to disclose their payment passwords, UPI PIN, card PIN, OTP or other confidential authentication credentials to Dutybell personnel.

12.8 Users must ensure that the payment instrument or account used for a transaction is lawfully controlled or authorised by them.

12.9 Dutybell shall not be responsible for payment failures caused exclusively by a user’s bank, card issuer, payment network, internet connection or third-party payment provider, except to the extent responsibility arises under applicable law or from Dutybell’s own acts or omissions.

12.10 A payment shall be considered successfully received when the relevant transaction is confirmed through the payment gateway or other authorised payment channel and the applicable amount is received or settled as required.

12.11 In cases of payment failure, duplicate debit, pending transactions or disputed payments, users may contact Dutybell with the relevant transaction reference, payment date and supporting details.

12.12 Dutybell shall reasonably assist in investigating payment-related issues and coordinating with Razorpay or the relevant financial institution where necessary.

12.13 Razorpay’s role as a payment processor does not make it the provider of Dutybell’s recruitment, staffing, HR or career services.

12.14 Dutybell shall issue applicable invoices or payment receipts in accordance with relevant accounting and tax requirements.

12.15 Access to a paid service may be withheld until the applicable payment is successfully received or confirmed.

12.16 For employer contracts, payment milestones, credit periods, advance payments and late-payment conditions shall be governed by the relevant agreement or invoice.

12.17 Dutybell reserves the right to revise future prices. Changes shall not retrospectively alter an already confirmed purchase unless otherwise agreed or legally required.

13. CANCELLATION, REFUND AND SERVICE MODIFICATION

13.1 Refund and cancellation eligibility depends on the nature of the service purchased and the stage of service delivery.

13.2 The applicable refund policy shall be displayed or communicated before the customer completes a purchase.

13.3 A customer may request cancellation or a refund by contacting Dutybell through its official support channels.

13.4 Refund requests may be considered in circumstances including:

• Duplicate payment.
• Failed transaction where the amount was debited.
• Payment received but the service was not activated.
• Cancellation by Dutybell without an equivalent replacement service.
• Material non-delivery of a purchased service.
• Material service deficiency, subject to applicable law.
• Other circumstances where a refund is required by law or the applicable service agreement.

13.5 Where a service has not commenced, Dutybell may consider cancellation in accordance with the disclosed cancellation terms.

13.6 Where work has already commenced, any permissible refund may be assessed against the services actually delivered, reasonable work performed, non-recoverable third-party costs and applicable legal requirements.

13.7 Services involving completed consultations, delivered reports, customised documents, completed assessments or other substantially delivered digital or professional work may have restricted cancellation rights where those restrictions were properly disclosed and are lawful.

13.8 A change in personal preference, failure to participate, failure to provide requested information or non-attendance does not automatically create an entitlement to a full refund. However, this provision does not remove statutory consumer rights.

13.9 For employer contracts, cancellation charges and termination payments shall be determined by the applicable agreement.

13.10 Approved refunds shall ordinarily be initiated through the original payment method or another legally permissible method, subject to Razorpay’s procedures, the relevant financial institution’s processing requirements and applicable law.

13.11 Razorpay or the relevant payment provider may be involved in processing the refund transaction. The final crediting time may depend on the payment method and the user’s bank or financial institution.

13.12 Dutybell shall communicate the outcome of a refund request within a reasonable period.

13.13 Nothing in this section limits any mandatory rights or remedies available under the Consumer Protection Act, 2019 or other applicable laws.

14. SUBSCRIPTIONS, PACKAGES AND PROMOTIONAL OFFERS

14.1 Certain Dutybell products may be offered through fixed-duration packages, subscriptions or service plans.

14.2 The validity, usage limits, renewal conditions, included benefits and expiry dates shall be communicated at the time of purchase.

14.3 Automatic renewal or recurring payments shall apply only where the customer has been appropriately informed and has authorised the arrangement.

14.4 Promotional offers, discount codes and coupons shall be subject to their published validity and redemption conditions.

14.5 Promotional codes are generally non-transferable and cannot be exchanged for cash.

14.6 Unless expressly stated, promotional offers cannot be combined with other discounts.

14.7 Dutybell may withdraw or modify future promotional offers, subject to confirmed purchases and applicable law.

14.8 Expired packages, unused benefits and unused service credits shall be handled according to the terms disclosed at purchase.

15. CANDIDATE DATA AND EMPLOYER ACCESS

15.1 Candidates understand that applying for a job or using recruitment facilities may require their profiles and application information to be shared with relevant employers or recruiters.

15.2 Candidate information shall be disclosed in accordance with the Privacy Policy, the candidate’s selections, applicable permissions and legal requirements.

15.3 Employers may use candidate information only for legitimate recruitment, assessment, interview and employment-related purposes.

15.4 Employers must not sell, commercially distribute, unlawfully disclose or misuse candidate information.

15.5 Employers must implement appropriate safeguards to protect candidate records.

15.6 Access to resume downloads, candidate searches and interview facilities may depend on the employer’s subscription or purchased plan.

15.7 Dutybell may restrict or withdraw access where misuse of candidate information is identified.

16. PRIVACY AND PERSONAL DATA PROTECTION

16.1 Dutybell recognises the importance of protecting personal information submitted through its website and services.

16.2 Personal data may include:

• Name and contact details.
• Email address and telephone number.
• Educational and employment information.
• Resume and professional profile.
• Employer and company information.
• Payment and transaction references.
• Assessment and consultation records.
• Information submitted through forms and service requests.
• Technical information collected through website usage.

16.3 Dutybell shall process personal information in accordance with its separate Privacy Policy and applicable Indian data-protection laws.

16.4 Personal data may be processed for:

• Account creation and authentication.
• Job applications and recruitment.
• Candidate-employer communication.
• Delivery of purchased services.
• Payment processing and invoicing.
• Customer support and grievance handling.
• Fraud prevention and platform security.
• Legal and regulatory compliance.
• Other purposes properly disclosed to the user.

16.5 Where consent is the applicable legal basis, Dutybell shall obtain consent through an appropriate mechanism.

16.6 Users may exercise applicable rights relating to access, correction, erasure, consent withdrawal and grievance redressal in accordance with applicable law.

16.7 Withdrawal of consent may affect the availability of services that depend on the relevant personal data.

16.8 Dutybell may retain information where retention is necessary for contractual, statutory, tax, accounting, dispute-resolution or other lawful purposes.

16.9 Dutybell may engage authorised third-party processors to provide hosting, communication, analytics, payment and other operational services, subject to appropriate safeguards.

16.10 Dutybell shall maintain appropriate technical and organisational security measures as required by applicable law.

16.11 The Privacy Policy shall govern detailed provisions relating to data collection, sharing, retention, security, cookies and individual rights.

17. PROHIBITED ACTIVITIES

Users shall not:

1. Publish fraudulent, misleading or unlawful information.
2. Impersonate any individual, employer or organisation.
3. Upload malicious code, viruses or harmful software.
4. Attempt unauthorised access to the website, database or other systems.
5. Scrape, harvest or extract platform data through unauthorised automated tools.
6. Use candidate information for spam, marketing or unrelated commercial purposes without proper authorisation.
7. Upload defamatory, abusive, discriminatory, threatening or obscene content.
8. Infringe intellectual property rights.
9. Publish fake jobs or collect unauthorised recruitment charges.
10. Manipulate examination results or certification records.
11. Interfere with the platform’s normal operation.
12. Engage in fraudulent payment or refund activities.
13. Use the website for unlawful recruitment, exploitation or human trafficking.
14. Misrepresent Dutybell’s services, identity or authorisation.
15. Circumvent access restrictions, subscriptions or security controls.
16. Violate any applicable Indian law or regulation.
17. CONTENT MODERATION AND REPORTING

18.1 Dutybell may review content submitted through its platform in accordance with applicable law and its internal policies.

18.2 Dutybell may remove, restrict or disable access to content that is unlawful, fraudulent, infringing or contrary to these Terms.

18.3 Users may report suspicious vacancies, fraudulent recruiters, abusive communications, copyright violations or other prohibited content.

18.4 Dutybell may investigate reports and take appropriate action, including warnings, content removal, account restriction or termination.

18.5 Where legally required, Dutybell may provide relevant information to competent authorities.

18.6 Users must provide genuine and sufficiently detailed complaints and must not knowingly submit false reports.

19. INTELLECTUAL PROPERTY RIGHTS

19.1 All rights, titles and interests in Dutybell’s original website design, branding, software, graphics, content, service descriptions, logos, databases, digital materials and proprietary systems shall remain with their respective owners.

19.2 Nothing in these Terms transfers ownership of Dutybell intellectual property to users.

19.3 Users may access the website and its content solely for permitted personal or business purposes.

19.4 Users shall not copy, reproduce, distribute, modify, reverse engineer, sell or commercially exploit Dutybell materials without prior written permission, except where permitted by law.

19.5 Employers and candidates retain ownership of their original content, subject to the rights and licences necessary for providing the relevant services.

19.6 By submitting content, users grant Dutybell a limited, non-exclusive licence to host, store, reproduce, display, process and use that content to the extent necessary to operate the platform and deliver the requested services.

19.7 Employers grant Dutybell permission to display authorised company names, logos and job descriptions for the purposes of recruitment, platform operation and agreed promotional activities.

19.8 Such permission does not authorise unrelated commercial exploitation of another party’s trademarks.

19.9 Users must ensure that uploaded content does not infringe third-party intellectual property rights.

20. COPYRIGHT AND INTELLECTUAL PROPERTY COMPLAINTS

20.1 Any person claiming that material on Dutybell infringes their copyright or other intellectual property rights may submit a written complaint.

20.2 The complaint should include:

• Identification of the copyrighted work or protected material.
• The location of the allegedly infringing material.
• Evidence of ownership or authority to represent the owner.
• Contact details of the complainant.
• A description of the alleged infringement.
• A declaration that the information provided is accurate.

20.3 Dutybell may request additional information and take appropriate action in accordance with applicable law.

20.4 False or malicious infringement complaints may be dealt with under applicable law.

Copyright and Legal Complaints: compliance@dutybell.com

21. THIRD-PARTY SERVICES AND EXTERNAL LINKS

21.1 Dutybell may integrate third-party services, including Razorpay for payment processing, communication platforms, verification providers, hosting providers and external websites.

21.2 Such services may be governed by separate terms and privacy policies.

21.3 Users should review the applicable third-party terms before using their services.

21.4 Dutybell does not control the independent operations of third-party providers.

21.5 Dutybell shall remain responsible for its own obligations under applicable law and any contractual responsibilities it has expressly accepted.

22. PLATFORM AVAILABILITY AND MAINTENANCE

22.1 Dutybell endeavours to maintain reasonable website availability and service continuity.

22.2 Temporary interruptions may occur due to maintenance, upgrades, technical failures, network issues, security incidents or circumstances beyond reasonable control.

22.3 Dutybell may temporarily suspend specific features for maintenance, security or operational reasons.

22.4 Where reasonably practicable, Dutybell shall provide advance notice of material planned interruptions affecting paid services.

22.5 Dutybell does not warrant uninterrupted or error-free access at all times.

22.6 Where an interruption materially affects a paid service, Dutybell may take reasonable remedial action in accordance with the applicable service agreement and consumer law.

23. DISCLAIMER OF WARRANTIES

23.1 The website and general platform facilities are provided on an as-available basis.

23.2 Dutybell does not warrant that:

• Every vacancy will remain available.
• Every employer will respond to an application.
• Every candidate profile will be viewed.
• Every recruitment process will result in hiring.
• Every third-party statement is accurate.
• Every candidate or employer will fulfil their obligations.
• Every assessment result will correspond to a particular employment outcome.

23.3 Dutybell shall exercise reasonable care and skill in delivering its contracted services.

23.4 Nothing in these Terms excludes warranties, guarantees or statutory protections that cannot legally be excluded.

24. LIMITATION OF LIABILITY

24.1 To the maximum extent permitted by applicable law, Dutybell shall not be liable for indirect or consequential losses arising from matters beyond its reasonable control.

24.2 Dutybell shall not be responsible for independent decisions made by employers, recruiters or candidates, except to the extent that the loss arises from Dutybell’s own breach or legally actionable conduct.

24.3 Dutybell shall not be liable for losses resulting from a user’s fraudulent, negligent or unauthorised conduct, to the extent legally permissible.

24.4 For a specific paid service, and subject to applicable law, Dutybell’s aggregate contractual liability may be limited to the amount paid for that particular service during the twelve months preceding the event giving rise to the claim.

24.5 This limitation shall not apply where such limitation is prohibited by law, or to liability arising from fraud, wilful misconduct, gross negligence, infringement of mandatory statutory rights, or other liability that cannot lawfully be excluded or limited.

24.6 Nothing in this clause excludes the rights and remedies available to consumers under applicable Indian law.

25. INDEMNIFICATION

25.1 Users agree to indemnify and hold Dutybell, its directors, employees and authorised representatives harmless against third-party claims and reasonable losses arising directly from:

• Fraudulent or knowingly false information supplied by the user.
• Unauthorised use of another person’s data or intellectual property.
• Breach of applicable law by the user.
• Misuse of the platform.
• Material breach of these Terms.
• Unauthorised representations made on behalf of Dutybell.

25.2 This indemnity shall apply only to the extent legally permissible and shall not excuse Dutybell from liability for its own unlawful conduct, negligence or breach of statutory obligations.

26. SUSPENSION AND TERMINATION

26.1 Dutybell may suspend or terminate an account where:

• The user materially breaches these Terms.
• Fraudulent or illegal activity is identified.
• False identity or business information is submitted.
• The user misuses candidate or employer data.
• The user attempts unauthorised access.
• The user violates intellectual property rights.
• The user creates a security or operational risk.
• Suspension is required by law or competent authority.

26.2 Where reasonably practicable, Dutybell shall provide notice and an opportunity to address the issue before taking permanent action.

26.3 Immediate restrictions may be imposed where necessary to prevent fraud, protect individuals, preserve evidence or comply with legal requirements.

26.4 Users may request account closure through the available account facilities or official support channels.

26.5 Account closure does not automatically cancel outstanding contractual, financial, statutory or legal obligations.

26.6 Dutybell may retain information where legally required or reasonably necessary for legitimate record-keeping, dispute resolution and compliance.

26.7 Termination of a user account shall not automatically terminate a separately executed employer service agreement unless its terms so provide.

27. GRIEVANCE REDRESSAL MECHANISM

27.1 Dutybell shall maintain a grievance-redressal mechanism for users and customers.

27.2 Complaints may relate to:

• Account registration and access.
• Job posting and recruitment.
• Candidate applications.
• Paid service delivery.
• Payment and refunds.
• Privacy and personal data.
• Unlawful or misleading content.
• Other platform-related concerns.

27.3 Users should submit complaints through Dutybell’s official email or support channels with sufficient information to identify and investigate the issue.

27.4 Complaints shall be acknowledged and addressed within the timelines prescribed under applicable law.

27.5 Where the Consumer Protection (E-Commerce) Rules apply, the grievance officer shall acknowledge complaints within forty-eight hours and redress them within one month of receipt, subject to applicable law.

27.6 Where a complaint relates to an unlawful publication or intermediary obligation, Dutybell shall follow the applicable statutory procedure and timelines.

27.7 Users may approach the appropriate consumer commission, statutory authority or other competent forum where permitted by law.

Grievance Officer Details

Name: Rakesh Kumar Purohit

Designation: Grievance Officer

Company: Veronica Educare Private Limited

Email: compliance@dutybell.com

28. FORCE MAJEURE

28.1 Neither party shall be held responsible for a failure or delay in performing contractual obligations caused by circumstances beyond its reasonable control.

28.2 Such circumstances may include natural disasters, floods, earthquakes, fire, epidemics, pandemics, war, terrorism, government restrictions, civil unrest, widespread network outages, power failures or other extraordinary events.

28.3 The affected party shall take reasonable steps to minimise the consequences of such events.

28.4 Where the disruption continues for an extended period, the parties may discuss appropriate suspension, modification or termination of the affected service.

28.5 This clause does not excuse payment obligations already accrued or statutory obligations that continue to apply.

29. CONFIDENTIALITY

29.1 Users and Dutybell shall protect confidential business, employment, recruitment and commercial information received in connection with a service engagement.

29.2 Confidential information shall not be disclosed to unauthorised third parties except where required for service delivery, authorised by the relevant party or required by law.

29.3 Candidate resumes and employer information shall be handled according to applicable privacy requirements and authorised purposes.

29.4 Confidentiality obligations shall survive termination to the extent required by their nature or applicable agreement.

30. DISPUTE RESOLUTION

30.1 The parties shall endeavour to resolve disputes through good-faith discussions.

30.2 Where a dispute cannot be resolved amicably, the parties may pursue mediation or another mutually agreed dispute-resolution process.

30.3 Any arbitration agreement shall be valid only where separately agreed in writing or otherwise legally established.

30.4 Where arbitration applies, it shall be conducted in accordance with the Arbitration and Conciliation Act, 1996, as amended.

30.5 Nothing in these Terms prevents a consumer from approaching the appropriate consumer commission or other statutory forum where such remedy is available.

30.6 Any contractual dispute shall be subject to the jurisdiction provisions in the relevant service agreement, subject to mandatory statutory jurisdiction and consumer rights.

31. GOVERNING LAW AND JURISDICTION

This agreement and any disputes or problems caused by accidental use of Dutybell.com are governed by Indian law, All members and companies are submit to the exclusive jurisdiction of the court located in Bengaluru, India. This agreement is accepted when you use this website and is further confirmed by the members of Dutybell, including the entire agreement between you and Dutybell regarding the use of this website and / or services. If any clause of this Agreement is invalid,, the rest of this agreement will still be in full force and fully effective.

 

By visiting or using the Dutybell Service, You agree that:

 

31.1  The laws of India that will govern these Terms of Use and any dispute arise between you and Dutybell or any of its affiliates.

31.2 Any litigation between you and us shall be filed to confidential arbitration exclusively in the state courts located in Bengaluru, India for any proceeding, to the extent you have in any manner violated or threaten to violate Dutybell or any of its affiliate proprietary or intellectual property rights 

31.3 We may seek injunctive or other appropriate relief in any state, any court of competent jurisdiction.

31.4 Arbitration under this Agreement shall be conducted under the rules in accordance with the Arbitration and Conciliation Act,1996 and other related Rules or laws. All proceedings of such arbitration shall be in the English Language Only.

31.5 In the event of litigation relating to these Terms to waive, to the maximum extent permitted by law, any right to a jury trial, except where a jury trial waiver is not permissible under applicable law.

31.6 Any claim, action or proceeding by you related in any way to the Dutybell Service must be instituted within one (1) year after the cause of action arose or be forever waived and barred.

31.7  Nothing in this clause shall restrict a consumer from exercising any jurisdictional right available under the Consumer Protection Act, 2019 or other applicable legislation.

32. AMENDMENTS TO THESE TERMS

32.1 Dutybell may revise these Terms to reflect changes in its services, business operations, technology, contractual arrangements or applicable laws.

32.2 The revised Terms shall be published on the website with an updated effective date.

32.3 Material changes affecting users or existing paid services shall be communicated through appropriate channels wherever reasonably practicable or legally required.

32.4 Changes shall not retrospectively remove rights already accrued under an existing agreement.

32.5 Continued use after an appropriately notified amendment may constitute acceptance where legally valid. Where affirmative consent is required, Dutybell shall obtain it.

33. NOTICES AND COMMUNICATION

33.1 Official communications may be sent through registered email addresses, website notifications, account dashboards or other authorised communication channels.

33.2 Users are responsible for maintaining current contact details.

33.3 Legal notices, complaints and formal service-related communications should be sent through the official contact details published by Dutybell.

33.4 Electronic records and communications may be used as evidence to the extent permitted under Indian law.

34. SEVERABILITY

If any provision of these Terms is held invalid, illegal or unenforceable by a competent authority, that provision shall be interpreted or limited to the extent legally permissible, and the remaining provisions shall continue in effect.

35. WAIVER

Failure or delay by Dutybell in exercising any right under these Terms shall not constitute a waiver of that right.

Any waiver must be made expressly and in writing.

36. ASSIGNMENT

Users may not transfer or assign their rights or obligations under these Terms without Dutybell’s prior written permission.

Dutybell may assign or transfer its contractual rights and obligations as part of a lawful business restructuring, merger, acquisition or transfer, subject to applicable law and any necessary user notification or consent.

37. ENTIRE AGREEMENT AND ORDER OF PRECEDENCE

37.1 These Terms, together with the Privacy Policy and applicable service-specific agreements, constitute the general contractual framework governing use of Dutybell.

37.2 Where a service-specific agreement contains provisions that expressly differ from these Terms, the service-specific agreement shall prevail for that engagement, to the extent legally permissible.

37.3 Mandatory statutory rights and obligations shall always prevail over conflicting contractual provisions.

38. MISCELLANEOUS

The Dutybell terms, together with the data protection guidelines and other guidelines, constitute the entire agreement between you and Dutybell. They also represent the parties’ full understanding of the use of Dutybell services. Or enforcement of any of these conditions, including non-compliance with these conditions or other relevant documents, will not be considered a waiver or amendment of any terms or any other part of the terms of use. In some cases, any provision of these terms and conditions is deemed invalid or unenforceable. This provision will not be affected. Any provision in this document does not affect the validity of the remaining conditions. The remaining terms of use are still fully valid. All Dutybell rights not expressly granted in this document are reserved.

 

Contact-

Compliance Officer

Name- Rakesh Kumar Purohit

Email- compliance@dutybell.com

 

FINAL ACKNOWLEDGEMENT

By accessing Dutybell, registering an account, submitting a job application, publishing a vacancy, purchasing a service or entering into a service engagement, you acknowledge that you have read and understood these Terms and agree to comply with the provisions applicable to your use of the website and services.

Dutybell – Connecting Talent, Employers and Opportunities.