Website: https://dutybell.com
Effective Date: 09 March 2026
Last Updated: 09 March 2026

  1. Introduction

This Refund, Cancellation & Payment Policy explains the terms under which users may request cancellation, refunds, or payment corrections for services purchased through the Dutybell website.

Dutybell is a staffing company integrated with a technology-powered job marketplace. We provide recruitment, staffing, HR solutions, career services, job marketplace facilities, assessments, training and education-related services.

This Policy applies to all paid services, subscriptions, packages, assessments and other offerings purchased through Dutybell or its authorised payment channels.

By purchasing a service or making a payment through our website, you acknowledge that you have read and understood this Policy.

  1. Scope of This Policy

This Policy applies to the following categories of services, where offered on the Dutybell platform:

  1. Candidate and Career Services
  • Career Consultation
  • Pro Resume and Resume Development
  • Interview Preparation Coaching
  • Job Readiness Program
  • DB Certified Professional
  • Career Revive
  • Online Career Events
  • Dutybell Job Entry Test (DBJET)
  • Education and Training Services
  • Other career development services
  1. Job Marketplace Services
  • Employer Job Posting
  • Job Posting Packages and Subscriptions
  • Resume Access and Candidate Search Facilities
  • Interview Scheduling and Recruitment Tools
  • Other paid employer marketplace features
  1. Education and Training Services
  • Dutybell Academy courses
  • Online learning programs
  • Job-oriented courses
  • Corporate Training and Development
  • Hire-Train-Deploy (HTD India) training programs
  1. Employer and Business Services
  • General Staffing
  • Executive and Leadership Hiring
  • HR Total Managed Service (HTMS)
  • HR Audit Plus
  • HR Support and On-Demand Services
  • Payroll and Tax Services
  • Remote Talent Staffing
  • Interview Pro / Interview Plus
  • Intern Hire and Training
  • Background Verification
  • IndiaBridge
  • Other customised HR and recruitment engagements

Some employer services may be governed by a separate proposal, quotation, work order, service agreement or statement of work. Where a separately signed agreement contains specific cancellation and refund terms, those terms will apply to the extent they are consistent with applicable law.

  1. General Refund Principles

Dutybell aims to handle refund and cancellation requests fairly and transparently.

The following principles apply:

  1. Refund eligibility depends on the nature of the service, the stage of service delivery, the applicable package terms and the circumstances of the request.
  2. A refund may be considered where a payment was made incorrectly, the same transaction was charged more than once, a purchased service was not delivered, or there was a material service deficiency attributable to Dutybell.
  3. Where a service has already been substantially delivered or completed, a refund may not ordinarily be available merely because a user changes their mind or no longer wishes to use the service.
  4. Where a service has not started, cancellation and refund requests may be considered under the applicable service-specific terms.
  5. Any applicable cancellation charge must be disclosed before purchase and applied fairly and consistently with applicable law.
  6. No provision of this Policy is intended to exclude or restrict any consumer right or legal remedy available under applicable Indian law.
  1. Payment Methods

Dutybell accepts online payments through Razorpay, our payment gateway partner, and any other payment method that may be expressly made available on the website.

Depending on availability, supported payment methods may include:

  • UPI
  • Debit Cards
  • Credit Cards
  • Net Banking
  • Other payment methods supported by Razorpay

Dutybell does not request users to disclose their UPI PIN, card PIN, CVV or payment OTP to our staff. Users should enter confidential payment credentials only in the authorised payment interface.

A payment is considered successful when the transaction is confirmed by the payment gateway or otherwise verified by Dutybell.

  1. General Cancellation Rules

Users may request cancellation by contacting Dutybell through the support details provided in this Policy.

The following general conditions apply:

  • A cancellation request should include the registered email address, order or transaction reference, service name and reason for cancellation.
  • Cancellation requests should be submitted as soon as possible and, where relevant, before the service begins.
  • Submission of a cancellation request does not automatically mean that the request has been approved.
  • Dutybell may verify the payment status, service commencement, service usage and supporting information before deciding the request.
  • If a service has already commenced, the refund amount, if any, may be assessed against the work completed, resources committed and applicable disclosed terms.
  • Any cancellation charges will be subject to applicable law, including requirements concerning fair and reciprocal cancellation charges where applicable.
  1. Refund and Cancellation Rules by Service Category

6.1 Career Consultation

For paid Career Consultation services:

  • A user may request rescheduling or cancellation before the scheduled consultation.
  • Where sufficient advance notice is provided and the consultation has not commenced, Dutybell may offer rescheduling or a refund, depending on the booking terms.
  • If a user fails to attend the scheduled consultation without prior notice, the booking may be treated as a no-show.
  • Where the consultation has already been delivered, a refund will not ordinarily be available merely because the user is dissatisfied with the advice or expected a different career outcome.
  • If Dutybell cancels the consultation and cannot provide a reasonable alternative appointment, the user may request a refund.

Any specific cancellation deadline or rescheduling limit displayed during booking will apply, provided it is disclosed before payment.

6.2 Pro Resume and Resume Development

For resume-writing, resume-review and resume-development services:

  • A cancellation request submitted before work begins may be considered for a refund.
  • Once resume preparation, review, editing or consultation work has commenced, any refund will be assessed based on the work already completed.
  • Where the final deliverable has been provided, a refund will not ordinarily be available solely because the user changes their mind.
  • If the delivered document is materially inconsistent with the agreed scope, the user should contact Dutybell and provide details so that an appropriate correction or other remedy can be considered.

6.3 Interview Preparation Coaching

For Interview Preparation Coaching:

  • Cancellation or rescheduling requests should be submitted before the scheduled session.
  • If the session has not started, Dutybell may offer an alternative appointment or consider a refund under the booking terms.
  • If a coaching session has already been delivered, it will ordinarily be treated as a completed service.
  • Missed appointments without timely notice may be treated as no-shows, subject to the disclosed booking terms.
  • If Dutybell is unable to provide a booked session, the user may request rescheduling or a refund for the undelivered session.

6.4 Job Readiness Program and Training Services

For Job Readiness Programs, DB Certified Programs and other training services:

  • A cancellation request received before access is provided or the program begins may be considered for a refund.
  • Once a participant receives access to course materials, sessions, training resources or other program benefits, the request will be assessed based on the extent of access and services already delivered.
  • Where a program is delivered in multiple modules or sessions, a refund, where appropriate, may be assessed proportionately against the undelivered portion.
  • Completed sessions, consumed learning materials and services already delivered may be excluded from the refundable amount, subject to applicable law.
  • If Dutybell cancels a program or is unable to deliver a material part of the purchased program, users may be offered an alternative arrangement or an appropriate refund.

Specific program terms displayed at registration or checkout will also apply.

6.5 DBJET – Dutybell Job Entry Test

For DBJET registrations:

  • A cancellation request made before the assessment is activated or made available to the candidate may be considered for a refund.
  • Once the candidate has accessed, started or attempted the assessment, the registration will ordinarily be treated as utilised.
  • Where the candidate has completed the assessment and the scorecard, report or certificate has been generated or made available, a refund will not ordinarily be available merely because the candidate is dissatisfied with the result.
  • If the assessment cannot be accessed due to a technical issue attributable to Dutybell, the candidate should contact support for assistance.
  • Where Dutybell cannot resolve a material technical issue or provide the purchased assessment, an appropriate alternative or refund may be considered.
  • Any retake, reassessment or score-improvement facility will be governed by the specific DBJET package terms displayed at the time of purchase.

Purchasing DBJET does not guarantee employment, selection, an interview call or a particular assessment score unless a specific written commitment expressly states otherwise.

6.6 Career Revive and Placement-Related Packages

For Career Revive and other placement-support packages:

  • The refund and cancellation conditions will be governed by the specific plan description, eligibility requirements and written package terms displayed at the time of purchase.
  • Users should review the service inclusions, placement-support commitments, timelines, candidate responsibilities and exclusions before making payment.
  • A refund request may be considered where the service has not commenced, Dutybell is unable to provide a material part of the purchased service, or a refund is expressly available under the purchased plan.
  • Once career consultations, resume optimisation, recruiter-connect activities or other package benefits have been delivered, the value of those delivered services may be considered when assessing a refund.
  • A user’s failure to attend scheduled sessions, provide requested information, respond to communications or fulfil stated eligibility requirements may affect the delivery of the service and any refund assessment.

Any placement guarantee, service guarantee or refund commitment advertised for a particular Career Revive plan will be governed by the exact written conditions disclosed for that plan. This general Policy does not override an express guarantee offered as part of a purchased package.

6.7 Online Career Events and Tickets

For paid online career events, webinars, workshops and similar ticketed services:

  • Cancellation requests submitted before the event may be considered according to the event-specific cancellation terms.
  • Once an event has commenced or the ticket holder has accessed the event, a refund will not ordinarily be available solely because the participant chooses not to continue.
  • If Dutybell cancels an event without providing a suitable replacement or rescheduled event, the ticket holder may request a refund.
  • If an event is rescheduled, Dutybell may offer the ticket holder the option to attend the rescheduled event or request an appropriate remedy under the event-specific terms.

6.8 Job Posting and Employer Marketplace Subscriptions

For paid job posting packages, employer subscriptions and recruitment marketplace features:

  • A cancellation request submitted before activation or commencement may be considered for a refund.
  • Once a job posting has been published, a subscription activated or paid features made available, the service will ordinarily be treated as commenced.
  • Where a package is subscription-based, cancellation of renewal will generally prevent the next renewal but will not automatically refund the current billing period.
  • Unused features, such as remaining posting credits or unused access time, will not automatically qualify for a refund unless the applicable package terms or law provide otherwise.
  • If Dutybell is unable to activate a purchased package or provide a material paid feature, the employer may request an appropriate remedy.
  • Employers should ensure that job descriptions, hiring requirements and account details are accurate before submitting a job posting.

Any package-specific validity, usage limits, activation rules and renewal conditions displayed at checkout will apply.

6.9 Dutybell Academy and Online Education Programs

For Dutybell Academy courses and educational programs:

  • A cancellation request made before course activation and before access to learning materials is provided may be considered for a refund.
  • Once course access, digital learning resources, live sessions or other course benefits have been made available, the refund request will be assessed based on the course terms and the services already delivered.
  • For programs delivered in stages, a refund may be considered for an undelivered portion where appropriate.
  • If Dutybell cancels a course or cannot provide a material part of the purchased program, an alternative course, rescheduling or refund may be offered as appropriate.
  • Where a course is delivered by a third-party educational institution or training provider, the applicable institution’s disclosed terms may also apply.

Admission, enrolment, examination, certification and university-related fees charged by third-party institutions may be subject to separate terms and may not be refundable by Dutybell where those amounts have already been paid to the relevant institution. Such charges and conditions should be disclosed before payment.

6.10 Employer Staffing, Recruitment and HR Services

For General Staffing, Executive Hiring, HTMS, HR Audit Plus, Payroll Services, HR Support, IndiaBridge and other business services:

  • Cancellation and refund conditions will ordinarily be governed by the signed service agreement, quotation, purchase order, work order or statement of work.
  • Fees for completed work, consultations, assessments, candidate sourcing, interviews, background verification, payroll processing, reports or other delivered services will ordinarily be payable.
  • Where an engagement is cancelled after commencement, Dutybell may calculate the amount payable based on completed milestones, work performed and costs or commitments expressly agreed in the contract.
  • Advance payments for undelivered milestones may be refundable in accordance with the applicable agreement and law.
  • Any recruitment replacement guarantee, candidate replacement commitment or service-level commitment will be governed by the relevant signed agreement.
  • If Dutybell cannot deliver a material contracted service, the parties may agree on a replacement service, revised delivery schedule or appropriate refund.

Where a separate signed agreement contains a specific refund or cancellation schedule, it will govern the engagement to the extent legally permissible.

  1. Duplicate, Incorrect and Unauthorised Payments

7.1 Duplicate Payments

If a user is charged more than once for the same order or service, the duplicate amount may be refunded after transaction verification.

7.2 Incorrect Payment Amount

If a user pays an amount different from the amount displayed or agreed at checkout, Dutybell will investigate the transaction and, where an excess payment is confirmed, arrange an appropriate refund or adjustment.

7.3 Payment Made but Order Not Confirmed

If money is deducted from the user’s account but the order, registration or service is not confirmed:

  • The user should first check the payment status with their bank or payment provider.
  • The user may contact Dutybell with the transaction reference and relevant details.
  • Dutybell will verify the transaction with the payment gateway.
  • If the payment was received by Dutybell but the service was not activated, Dutybell will arrange activation or an appropriate refund, as applicable.
  • If the transaction failed and the amount is held or reversed by the bank or payment provider, the reversal will be subject to their processing procedures.

7.4 Unauthorised Transactions

Users should immediately contact their bank, card issuer or payment provider if they suspect an unauthorised transaction. They should also inform Dutybell so that the relevant order or account can be reviewed.

Dutybell may request reasonable information to investigate a disputed transaction. Users should never share their PIN, OTP, CVV or other confidential payment credentials.

  1. Services Cancelled by Dutybell

Dutybell reserves the right to cancel, postpone, suspend or discontinue a service where reasonably necessary, including due to:

  • Operational or technical difficulties.
  • Unavailability of the relevant trainer, consultant or service professional.
  • Insufficient registrations for an event or program.
  • Legal or regulatory requirements.
  • Force majeure events.
  • Other circumstances that make service delivery impracticable.

Where Dutybell cancels a paid service and cannot provide a reasonable alternative, the user may request a refund for the undelivered service.

Where a service is postponed or rescheduled, Dutybell may offer the user the option to accept the revised schedule or request an appropriate remedy in accordance with the applicable service terms and law.

  1. How to Request a Refund or Cancellation

Users may submit a refund or cancellation request using the following procedure:

Step 1: Contact Dutybell

Send an email to [Insert Support Email Address] with the subject line:

Refund / Cancellation Request – [Order ID or Transaction ID]

Step 2: Provide the Required Information

Include the following details:

  • Full name.
  • Registered email address.
  • Registered mobile number.
  • Order ID, booking ID or transaction reference.
  • Name of the purchased service or package.
  • Date and amount of payment.
  • Reason for requesting cancellation or refund.
  • Supporting documents, screenshots or payment confirmation, where applicable.

Step 3: Verification

Dutybell may verify the payment, order status, service activation, usage and relevant package terms.

Step 4: Decision and Communication

Dutybell will communicate the outcome of the request and, where a refund is approved, initiate the refund through the applicable payment route.

Incomplete requests may require additional information before they can be processed.

  1. Refund Processing and Timelines

Once a refund is approved:

  1. Dutybell will initiate the refund through the original payment method wherever reasonably possible.
  2. The refund will generally be initiated within 7–10 business days after approval, subject to transaction verification and any applicable legal requirements.
  3. The time taken for the amount to appear in the user’s account may depend on Razorpay, the user’s bank, card issuer, UPI provider or other financial institution.
  4. Refunds will ordinarily be made to the original source of payment. An alternative refund method may be used only where legally permissible and appropriately verified.
  5. Users may be asked to provide additional transaction details if required to process or trace a refund.

The above is Dutybell’s ordinary processing target and does not limit any shorter or otherwise applicable statutory deadline.

  1. Payment Gateway and Razorpay

Dutybell uses Razorpay as its payment gateway partner to facilitate online transactions.

Payments are processed through Razorpay and the relevant banking or payment networks. Refunds initiated by Dutybell are subject to the processing procedures of the payment gateway and the relevant financial institution.

Please note:

  • Dutybell does not control the internal processing time of banks, card issuers or UPI providers.
  • Razorpay facilitates payment processing and does not independently determine whether a Dutybell service is eligible for a refund.
  • Users should retain their transaction reference and payment confirmation until the transaction is fully resolved.
  • Payment gateway or bank charges, if any, will be handled in accordance with the applicable payment terms and law.

For a payment-related issue, users may contact Dutybell first. They may also contact their bank or payment provider for transaction-specific assistance.

  1. Taxes, Discounts and Promotional Offers
  • Applicable taxes, including GST where charged, will be reflected in the invoice or payment summary.
  • Any refund will be calculated with reference to the amount actually paid and the applicable tax treatment.
  • Promotional discounts, coupon codes and special offers are subject to their disclosed terms.
  • A promotional benefit or discount does not create an independent right to a refund.
  • Where a partial refund is approved, the treatment of taxes and discounts will be determined in accordance with applicable law and the original transaction.
  1. Subscription Cancellation and Automatic Renewal

Where Dutybell offers recurring subscriptions or automatically renewing packages:

  • The renewal frequency, subscription amount and applicable terms will be displayed before purchase.
  • Users may cancel future renewal through the available account or subscription cancellation facility, or by contacting Dutybell support.
  • Cancellation of renewal will ordinarily take effect before the next billing cycle, subject to the subscription terms.
  • Unless otherwise stated, cancelling a subscription does not automatically refund amounts already paid for the current billing period.
  • If a renewal payment is charged after a valid cancellation was completed, users may contact Dutybell for verification and an appropriate remedy.

Dutybell will not treat a subscription as authorised merely because a user has visited the website or created an account. Payment authorisation must be based on an affirmative action by the user.

  1. Non-Refundable Circumstances

Subject to applicable law and the specific service terms, refunds may ordinarily not be available in circumstances such as:

  • The service has been fully delivered or completed.
  • A digital report, certificate, assessment result or other purchased digital deliverable has been generated and made available, except where a valid refund ground exists.
  • The user has consumed or substantially used the purchased service.
  • The user changes their mind after substantial service delivery.
  • The user fails to attend a booked session or event without complying with the disclosed cancellation or rescheduling requirements.
  • The user fails to provide information, documents or cooperation reasonably required to deliver the service.
  • The user breaches the applicable service terms and the service is lawfully suspended or terminated as a result.

This section does not exclude refunds or other remedies where required by law, where Dutybell has failed to deliver the purchased service, or where a material deficiency or other valid refund ground is established.

  1. Refund Disputes and Chargebacks

If a user believes that a payment was incorrectly charged or that a refund was not processed correctly, the user should first contact Dutybell with the relevant transaction details.

Dutybell will review the issue and may request supporting information.

Users retain the right to approach their bank, card issuer, payment provider or appropriate consumer grievance forum in accordance with applicable law.

Submitting a chargeback or payment dispute does not remove Dutybell’s right to investigate suspected fraud, misuse or unauthorised transactions. Dutybell will cooperate with the relevant payment provider or financial institution during the investigation.

  1. Grievance Redressal

For complaints relating to refunds, cancellations, payment failures or service delivery, users may contact our Grievance Officer under billing.

Grievance Officer Details

Sudam Charan Mishra

Accounts & Billing Head

Website: https://dutybell.com

Operating Entity: Veronica Educare Private Limited

Email- billing@dutybell.com

Dutybell will acknowledge consumer grievances within the period prescribed under applicable law and endeavour to resolve them within the applicable statutory timeline.

Where the Consumer Protection (E-Commerce) Rules apply, the grievance officer is required to acknowledge a consumer complaint within 48 hours and redress it within one month of receipt.

  1. Consumer Rights and Applicable Law

This Policy is governed by the laws of India, including, where applicable:

  • The Consumer Protection Act, 2019.
  • The Consumer Protection (E-Commerce) Rules, 2020, as amended from time to time.
  • Applicable rules, regulations and directions relating to electronic payments and payment processing.
  • Other applicable Indian laws and regulations.

Nothing in this Policy is intended to waive, restrict or contract out of any consumer right, statutory remedy or protection that cannot lawfully be excluded.

  1. Changes to This Policy

Dutybell may update this Policy from time to time to reflect changes in its services, business practices, payment arrangements or applicable laws.

The revised version will be published on this page with an updated effective date or last-updated date.

Changes will not retrospectively remove rights that have already accrued to users under applicable law or the terms governing a completed purchase.

  1. Contact for Refund Request

For refund, cancellation and payment-related assistance, please contact:

Dutybell
For questions, concerns or requests relating to this REFUND, CANCELLATION & PAYMENT POLICY, please contact:

Dutybell

Website: https://dutybell.com

Operating Entity: Veronica Educare Private Limited

Email- billing@dutybell.com

Please mention your order ID or transaction reference in all refund-related communications to help us investigate your request efficiently.